Your Complete Healthcare Guide
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Patient Guide
Everything you need to know for a smooth hospital visit
Welcome to Vivacity Hospital. We understand that visiting a hospital can be overwhelming. This comprehensive guide will help you navigate your healthcare journey with ease, from registration to discharge and beyond.
Before You Visit
Prepare for your hospital visit with this checklist
Schedule Your Appointment
Documents to Bring
Payment Preparation
What to Bring for Admission
Important Notes
- Arrive 15-20 minutes before your scheduled appointment
- Bring a family member or friend if possible
- Fast for 8-10 hours if blood tests are required
- Inform us about any allergies or current medications
- Wear comfortable clothing and avoid jewelry
Need Help?
Our support team is available
Registration & Admission Process
Step-by-step guide to getting registered and admitted
OPD Registration Process
Visit Reception
Go to the main reception desk on the ground floor
Submit Documents
Provide ID proof and previous medical records
Get OPD Card
Receive your unique patient ID card
Meet Doctor
Proceed to the designated department
Inpatient Admission Process
Doctor's Admission Note
Your doctor writes an admission note after examination
Admission Desk
Visit the admission counter with the note
Complete Formalities
Fill admission form, submit documents, pay advance deposit
Room Allocation
Receive room number and ward location
Settle In
Nursing staff will help you settle into your room
Information Required for Registration
Personal Details
- Full Name
- Date of Birth
- Gender
- Contact Number
- Email Address
- Permanent Address
Medical Information
- Previous Medical History
- Current Medications
- Known Allergies
- Emergency Contact Person
Financial Details
- Payment Method
- Insurance Details
- TPA Card (if applicable)
- Advance Deposit Amount
Registration Timings
Billing & Payment Information
Transparent pricing and flexible payment options
Accepted Payment Methods
Cash
Pay directly at billing counter
Credit/Debit Card
All major cards accepted
UPI & Mobile Banking
bKash, Nagad, Rocket
Bank Transfer
NEFT/RTGS available
How Billing Works
Outpatient (OPD) Billing
- ✓Consultation fees payable at registration
- ✓Test/procedure charges paid before service
- ✓Medicine bills at pharmacy counter
- ✓Receipt provided for all payments
Inpatient (IPD) Billing
- ✓Advance deposit required at admission
- ✓Daily bill updates provided
- ✓Interim bills on request
- ✓Final settlement at discharge
Important Billing Information
Advance Deposit
- •Required for all planned admissions
- •Amount varies based on treatment type
- •Refundable if admission is cancelled
- •Adjusted against final bill
Bill Clarification
- •Detailed itemized bills provided
- •Ask for explanation if unclear
- •Bill summary available online
- •Keep all receipts for insurance claims
Insurance Claims
- •Cashless facility available for TPA holders
- •Submit insurance card at admission
- •Pre-authorization arranged by hospital
- •Original bills provided for reimbursement
Special Discounts & Payment Plans
Senior Citizens: 10% discount on OPD consultations
Health packages: Save up to 30% on comprehensive checkups
Corporate tie-ups: Special rates for partner companies
Payment plans: Interest-free EMI options available
Visitor Guidelines
Important information for visiting patients at our hospital
Visiting Hours
general Ward
ICU Ward
pediatric Ward
maternity Ward
Please Do
- Maximum 2 visitors per patient at a time
- Visitors must sanitize hands at entry
- Register at nursing station before visiting
- Keep mobile phones on silent mode
- Follow staff instructions at all times
- Wear visitor pass provided at entry
Please Don't
- Children below 12 years (except in pediatric ward)
- Visitors with cold, flu, or infectious diseases
- Smoking, alcohol, or drugs anywhere in hospital
- Loud conversations or noise
- Taking photos/videos without permission
- Bringing outside food (unless doctor permits)
Health & Safety Guidelines
Patient Rights & Responsibilities
Your rights and responsibilities for quality healthcare
Your Rights as a Patient
Quality Care
You have the right to receive quality medical care with compassion and respect, regardless of your background.
Information & Communication
You have the right to receive clear information about your diagnosis, treatment options, and expected outcomes.
Privacy & Confidentiality
Your medical information will be kept confidential and shared only with authorized healthcare providers.
Informed Consent
You have the right to give or refuse consent for any treatment, procedure, or participation in research.
Choose Your Doctor
You may request a specific doctor or seek a second opinion about your medical condition.
Safe Environment
You have the right to a clean, safe healthcare environment free from abuse and discrimination.
Your Responsibilities
Provide Accurate Information
- Share complete medical history honestly
- Inform about allergies and current medications
- Report any changes in your condition
- Update contact and insurance information
Follow Treatment Plans
- Follow prescribed medications and instructions
- Attend all scheduled appointments
- Ask questions if you don't understand
- Inform doctors if you can't follow treatment
Respect Others
- Treat staff, doctors, and other patients with respect
- Follow hospital rules and visitor policies
- Keep noise levels down
- Be considerate of other patients' privacy
Financial Responsibility
- Pay bills on time or arrange payment plans
- Provide insurance information promptly
- Understand what your insurance covers
- Ask about costs before treatment if concerned
Discharge Process
What to expect when leaving the hospital
Step-by-Step Discharge Process
Doctor's Discharge Order
Your doctor evaluates your condition and approves discharge
Bill Settlement
Visit billing counter to settle final bill and receive detailed invoice
Discharge Summary
Collect discharge summary with diagnosis, treatment details, and instructions
Medications & Prescriptions
Collect prescribed medicines from pharmacy and understand dosage
Follow-up Appointment
Schedule follow-up visit with your doctor before leaving
Leave Hospital
Complete exit formalities and leave with all documents
What's in Your Discharge Summary?
Important Instructions After Discharge
Medications
- ✓Take medicines exactly as prescribed
- ✓Don't skip doses or stop without doctor's advice
- ✓Note any side effects and report them
- ✓Keep medicines in proper storage
Warning Signs
- ✓Return immediately if symptoms worsen
- ✓Watch for fever, bleeding, or severe pain
- ✓Monitor surgical site for infection signs
- ✓Call doctor if anything seems unusual
Follow-up Care
- ✓Don't miss follow-up appointments
- ✓Get recommended tests done on time
- ✓Bring all previous reports to follow-up
- ✓Keep discharge summary safely
Home Care
- ✓Follow diet and activity restrictions
- ✓Keep wounds clean and dry
- ✓Take adequate rest as advised
- ✓Involve family in care routine
Frequently Asked Questions
Quick answers to common patient queries