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Global Patient Desk

World-Class Care, Seamless International Journeys

Dedicated coordinators, rapid clinical opinions, transparent packages, and concierge-grade support from arrival to recovery.

50k+

International patients served

24/7

Case managers & interpreters

120+

Countries covered

24/7

Rapid medical opinion

Under 12 hours

Dedicated concierge for visas, travel, and stay

Clinical review + package within 24 hours

Bedside interpreters & multilingual support

International Reach

Serving Patients Across Continents

120+ CountriesDedicated case managersOn-ground support

North America

2+
United StatesCanada

Europe

3+
United KingdomFranceGermany

Middle East

5+
UAESaudi ArabiaQatarKuwaitOman

Asia Pacific

5+
SingaporeMalaysiaThailandIndonesiaJapan

Africa

3+
NigeriaKenyaSouth Africa

Regional Hubs

Medical concierge teams stationed in key regions to coordinate visas, travel, and hospital onboarding.

  • Dubai
  • London
  • Singapore
  • Nairobi

Need help from your region? Connect now for a callback within 1 hour.

Care Journey

End-to-End International Support

One connected team for clinical, travel, and family coordination across every phase.

Dedicated point of contact for your entire journey

Phase 1

Pre-Arrival

  • Clinical review + treatment roadmap

  • Package & cost estimate within 24 hrs

  • Visa invitation & documentation support

  • Travel and accommodation coordination

Phase 2

During Treatment

  • Airport pickup to bedside admission

  • Dedicated case manager & interpreter

  • Family updates and virtual connects

  • Daily multidisciplinary rounds

Phase 3

Post-Treatment

  • Detailed discharge & digital records

  • Follow-up consults and rehab planning

  • Medication & device delivery support

  • 24/7 teleconsultation access

Centres of Excellence

Our Treatment Specialties

Dedicated programs led by senior consultants with integrated diagnostics, rehab, and follow-ups.

Board-certified teamsMultilingual coordinators
Heart

Cardiology & Cardiac Surgery

Personalized pathways with nurse navigators, rehab, and remote follow-ups.

Mobility

Orthopedics & Joint Replacement

Personalized pathways with nurse navigators, rehab, and remote follow-ups.

Onco

Oncology & Cancer Treatment

Personalized pathways with nurse navigators, rehab, and remote follow-ups.

Neuro

Neurology & Neurosurgery

Personalized pathways with nurse navigators, rehab, and remote follow-ups.

Transplant

Organ Transplantation

Personalized pathways with nurse navigators, rehab, and remote follow-ups.

Family

Fertility & IVF

Personalized pathways with nurse navigators, rehab, and remote follow-ups.

Aesthetics

Cosmetic & Plastic Surgery

Personalized pathways with nurse navigators, rehab, and remote follow-ups.

Spine

Spine Surgery

Personalized pathways with nurse navigators, rehab, and remote follow-ups.

Transparent Packages

Get Your Personalized Treatment Package

All-inclusive estimates with clinical review, turnaround under 24 hours, and zero hidden charges.

30-40%

Savings vs West

24 hrs

Quote in

Zero

Hidden Charges

Validated by clinical lead
Same-day virtual consult option
Currency-safe billing options

Clinical Leadership

Our Expert Medical Team

Internationally trained consultants, fellowship alumni, and global board accreditations.

300+ specialistsJCI/NABH aligned
Dr. Sarah Mitchell

Dr. Sarah Mitchell

Cardiac Surgeon

25+ years Experience

Dr. Rajesh Kumar

Dr. Rajesh Kumar

Orthopedic Specialist

20+ years Experience

Dr. Emily Chen

Dr. Emily Chen

Oncologist

18+ years Experience

Dr. Mohammed Al-Rashid

Dr. Mohammed Al-Rashid

Neurologist

22+ years Experience

International boards & fellowships
Centres of Excellence leads
Multidisciplinary tumor boards & heart teams

Comfort & Convenience

International-standard Facilities

Thoughtfully designed spaces that respect culture, privacy, and family support while keeping care teams close.

50+ concierge touchpoints · 24/7 availability · Family-first amenities

Private Suites

Spacious rooms with attendant lounge and smart monitoring.

International Cuisine

Dietician-approved menus and halal/kosher/vegan options.

Prayer & Reflection

Dedicated multi-faith prayer and quiet rooms on every floor.

Wi-Fi & Entertainment

High-speed connectivity, IPTV, and OTT access for families.

24/7 Pharmacy

On-site international formulary and bedside medicine delivery.

Currency & Concierge

Forex, billing assistance, and travel concierge at one desk.

Family Amenities BundleIncluded
  • Attendant lounge access with refreshments
  • Dedicated concierge for billing & visas
  • In-room translation video calls
  • Private transfer between hospital blocks
  • Daily spiritual care and chaplaincy visits

Travel & Arrival

Complete Travel Support

We handle the logistics so you can focus on your health.

Visa + Flights + Hotels + Transfers · One coordinator

Visa & Documentation

1

Medical visa invitation within 12 hours

2

Document checklist & embassy guidance

3

Application tracking with live updates

4

Visa extensions & attendant support

Pre-arrival clinical approval & bed confirmation included

Travel & Stay

Flight booking at medical fares and flexible rescheduling

Airport pick-up/drop in sanitized premium vehicles

Hotel/serviced apartment near hospital with medical rates

Local SIM, currency, and daily local transport support

Patient Stories

Trusted by Global Families

Transparent updates and compassionate care across every touchpoint.

4.9★ average rating50k+ patients

The level of care I received was exceptional. From landing to discharge, every detail was handled professionally.

John Peterson

United States

Cardiac Surgery

Interpreter support and clear communication made us confident throughout the journey. Truly seamless.

Fatima Al-Mansouri

UAE

Orthopedic Surgery

World-class facilities, caring teams, and constant updates for my family. Best decision for my treatment.

David Wong

Singapore

Cancer Treatment

Have Questions?

Frequently Asked Questions

Quick answers on visas, travel, clinical care, and follow-up for international patients.

Contact our International Patient Desk with your reports. We share a clinical opinion, treatment plan, and transparent estimate within 24 hours.

Valid passport, visa invitation (we issue), recent medical reports, and financial proof. Our coordinators guide every step.

Yes. Certified medical interpreters are available bedside and via phone/video across multiple languages.

Yes. Attendant facilities in suites and nearby hotel/serviced apartment tie-ups with medical rates.

International wire, cards, and coordinated insurance/TPA support. Currency-safe billing options available.

Digital records, teleconsults, and coordination with your local physician. Rehab and medication delivery options.